Appointment Setting

This is your assessment exam for the Appointment Setting course!

Please write your full name before taking the exam. Do not open other tabs when taking the exam or you will be expelled from QuickPro. You are only allowed to take the exam once a week. The passing average percent for taking this exam is 90%. Good luck!

What is the main goal of appointment setting?

To increase sales

To get the customer into a meeting with your host

To get your customer's number

All of the above

When setting up a phone call appointment, which of the following information is NOT needed?

Phone Number

Time of meeting

Place of meeting

When setting up a 'Website Conference' meeting for your host and your client, what type of information will be used by both clients to communicate?

Phone number

Special Note

Website Medium

Your boss told you that he will be a little late to arrive so he wants you to tell the client that he doesn't need to wait up before ordering a meal. What type of information did your boss just give you?

Time

Place

Special Note

Address

When do you remind the client about the appointment?

Every hour

Everday

A day before the appointment

On the day of the appointment

Your host tells you "Just tell the client where and when he wants to meet". What type of appointment is this?

Host set-up

Client set-up

both

neither

What is the correct sequence about your flow of responsibility?

Get information from client - Call client and get info from host - Establish the information from both parties - remind the host and the client a day before the meeting - remind the host and the client an hour before the meeting.

Get information from host - Call client and get info from client - Establish the information from both parties - remind the host and the client a day before the meeting - remind the host and the client an hour before the meeting.

Get information from host - Call client and get info from client - Establish the information from both parties - remind the host and the client a day before the meeting (prefferably in the afternoon) - remind the host and the client an hour before the meeting.

neither

This is your assessment exam for the Appointment Setting course!

Please write your full name before taking the exam. Do not open other tabs when taking the exam or you will be expelled from QuickPro. You are only allowed to take the exam once a week. The passing average percent for taking this exam is 90%. Good luck!

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